Refund policy

Return and Refund Policy.

We have a 14-day return policy, which means you have 14 days to request a return from the day you received the item.

To be eligible for a return, the item must be in the same condition you received it, unused, with all tags intact, and in its original packaging. You must also have the receipt or proof of purchase. The cost of returning it is borne by the customer.

Right of withdrawal (EU, Norway, Iceland, and the United Kingdom)  
You have the option to cancel your purchase within 14 days from when you received the item. Log in to your customer account to make a return. According to Chapter 2, Section 13 of the Distance Contracts Act, you must send the item back without undue delay and no later than 14 days. The cost of returning it is borne by the customer. Return address and instructions will be provided via email.  

The item must be returned together with the original packaging with tags still attached, in the same condition as it was received. Even the packaging should be in undamaged condition.

Please send back the item using a postal service that offers international tracking, such as PostNord, DHL, UPS, or something similar. We recommend that you insure the package for the value of the item. Anibe Lifestyle AB is not responsible for packages that get lost during shipping.

Refunds will be made using the same payment method you used for the purchase for the full amount you paid – including the original shipping cost – without unnecessary delay and no later than 14 days from when we received the notice. However, you may need to wait until the item is returned.

You have the right to examine and try the product in the same way as in a physical store. If you handle the product more than necessary to determine its properties and functionality, a reduction in value may be applied.

Both information requirements are hereby fulfilled according to Chapter 2, Section 15, Paragraph 2 of the Distance Contracts Act.

If you want to request a return, log in to your customer account for self-service or print the withdrawal form from the footer.

If the return is accepted, we will send you instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.

If you have any questions about returns, you can always contact us at info@anibelifestyle.com.

Other customers
We also offer a 14-day return policy for other customers, under the same conditions as above. The customer covers the return cost. The return address and instructions will be provided via email.

Refunds
We will notify you when we have received and inspected the return, and whether the refund is approved or not. If the refund is approved, it will be automatically processed to the original payment method within 10 business days. Keep in mind that it may take a tag before the bank or credit card company has processed the return so that it appears on your account. If more than 15 business days have passed since we approved your return, you should contact us at Anibe Lifestyle AB.

Damages and Issues
Check your order when you receive it and contact us immediately within 24 hours if the item is defective, damaged, or if you have received the wrong item, so that we can assess the problem and fix it. We may request photos.

For returns due to the above, we cover the return cost, no handling fee is charged, and a full refund including the original shipping cost will be issued once the item is received and inspected. A shipping label will then be emailed to you with instructions.

Complaints
According to the Consumer Purchase Act, you have the right to make a complaint about a product for up to three years from the date of purchase, provided the defect is original. Contact us at info@anibelifestyle.com with a description of the problem, preferably with photos.

Exceptions/Items without Return
Some types of items cannot be returned, such as customized products (for example, special orders or personalized items), personal care products (for example, beauty products and hygiene and intimate items, like underwear, makeup, and skincare). They cannot be returned if the seal or packaging has been broken for health or hygiene reasons.

Contact us if you have any questions or issues with a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Uncollected Packages
Fee for uncollected packages: 195 SEK. Deducted from the refund.

Incorrect Delivery Address
If an order can't be delivered due to an incorrect or incomplete address provided by the customer, and the package is returned to us, a fee of 195 SEK will be charged for return shipping and handling. This will be deducted from the refund. The customer is responsible for making sure the delivery address is correct at the time of order and for receiving the package.

Exchanges  
The fastest way to make sure you get what you want is to return the item you have, and once the return has been approved, buy the new item separately.  

Sold-out products
If an ordered product turns out to be sold out, we will contact you immediately and refund the full amount.