Refund policy

Cancellations
Orders can be cancelled within 24 hours of purchase by contacting us at;info@anibelifestyle.com. This is a free service to help you avoid the return process. After this time, your order will begin processing. Your statutory right of withdrawal of 14 days is not affected.

EU Right of Withdrawal
We have a 14-day return policy, meaning you have 14 days from the time you receive the item to submit a return request.

You can exercise your right of withdrawal throughout the withdrawal period by completing our withdrawal form. No login or printing is required. You can also request a return through your customer account, which requires login. Both options are available in the website footer.You can also exercise your right of withdrawal by contacting us at info@anibelifestyle.com or +46726051247.

Notify us that you wish to exercise your right of withdrawal before sending the item back. You do not need to wait for approval to exercise your right of withdrawal.

If you have any questions regarding returns, please feel free to contact us at info@anibelifestyle.com or +46726051247.

Return deadline: You must send the item back without undue delay and no later than 14 days from the day you notified us that you wish to withdraw from the purchase.

Return costs: The customer is responsible for the cost of sending the item back. If you exercise your right of withdrawal for the entire order, we will also refund the original delivery cost corresponding to our standard delivery.

Returns should be sent to: Anibe Lifestyle AB, Granvägen 1, 467 32 GRÄSTORP, Sweden.

Please return the item with its original packaging and tags where possible. Pack the item carefully to protect it during transport. Include your order number or other documentation that helps us identify the purchase.

You may try and inspect the item as you would in a physical shop. If the item or its original packaging has been handled beyond what is necessary to establish the item’s characteristics and functionality, and this has reduced the item’s value, a deduction corresponding to the actual reduction in value may be made.

Please send the item back using a postal or courier service that offers international tracked shipping, such as PostNord, DHL, UPS or a similar provider. We recommend insuring the parcel for the value of the item. Anibe Lifestyle AB is not responsible for parcels lost or damaged during transport.

Refunds
When you exercise your right of withdrawal, we will issue a refund without undue delay and no later than 14 days from the day we received your withdrawal notice. We may withhold the refund until we have received the item back or until you have provided evidence that it has been sent back, whichever occurs first.

The refund will be made using the same payment method used for the purchase, unless we expressly agree otherwise. We do not charge a fee for the refund. Please remember that it may take some time for your bank or credit card company to process the refund and for it to appear in your account.

If you have not received your refund within the period stated above, contact us at info@anibelifestyle.com or +46726051247.

Damages and Issues
Please check your order when you receive it and contact us as soon as possible if the item is defective, damaged or incorrect, so that we can assess the issue and resolve it. We may ask you to provide photographs.

For returns due to the issues described above, we cover the return costs, no handling fee is charged, and a full refund, including the original delivery cost, is issued after the item has been received and inspected. The return address and shipping label will be provided by email, together with instructions, after the return request has been approved.

Complaints about faulty goods
According to the Consumer Purchase Act, you have the right to make a complaint about a product for up to 3 years and 2 months from the date of purchase, provided the defect is original. Contact us at info@anibelifestyle.com with a description of the problem, preferably with photos. Always contact us before you send the item back.

Exceptions to the right withdrawal
The right of withdrawal does not apply to goods made to your specifications or clearly personalised. An item being specially ordered for you does not, in itself, mean that it is exempt from the right of withdrawal.

The right of withdrawal also does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if you have broken the seal after delivery. This may include certain hygiene products, intimate products, makeup and skincare products where these conditions are met.

These exceptions do not affect your right to complain about faulty goods.

Contact us at info@anibelifestyle.com if you are unsure what applies to a particular item.

Uncollected Packages
Fee for uncollected parcels: 145 SEK for deliveries within Sweden and 13 EUR for deliveries to other EU countries. The fee is deducted from the refund.

Incorrect Delivery Address
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, and the parcel is returned to us, a fee of 145 SEK for deliveries within Sweden and 13 EUR for deliveries to other EU countries will be charged. The fee is deducted from the refund. The customer is responsible for providing a correct delivery address when placing the order and for receiving the parcel.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return has been approved, buy the new item separately.

Sold-out products
If an ordered product turns out to be sold out, we will contact you immediately and refund the full amount.